Shipping & Returns
When will my order(s) ship?
Each piece is made to order.
Production takes an estimated time of 2-4 weeks and then shipping, depending on your location, can take up to 10 business days. 2-3 days if you live in Belgium.
Can I pick up my order?
If you live in Belgium, you can schedule a time to pick up your order once it’s ready.
Please email us at info@flre-jewelry.com to discuss pick up specifics. We will also refund your shipping for you!
Shipping policy
It is the customer's responsibility to ensure the correct shipping information is entered at checkout. Otherwise, they will be responsible for additional shipping charges should packages be returned.
FLRE cannot be held responsible for any damage to the package or loss of the package, during the shipment.
All products take 2-4 weeks production time. All shipping inquiries can be sent to our email at info@flre-jewelry.com
Returning my order
All sales are final at the time of purchase. You have 2 business days from the time your order arrives to email us (info@flre-jewelry.com) regarding any damage to your piece(s) to be reviewed for refund
We cannot accept returns on sale items or gift cards.
General Questions
Do you have a store?
We currently do not have a physical store for you to visit.
Check out our social media posts of our pieces for you to get a good idea of what items will look like on.
We also do pop ups, so be sure to follow our instagram for more information on our next IRL event.
*UPDATE* There will be an exhibition from 30/11/2024 - 01/12/2024 in Antwerp, more info will follow.
My ring doesn't fit?
We are happy to adjust your ring for you, to your required size, but you will be responsible for shipping both ways as well as paying a resizing fee. Please email us at info@flre-jewelry.com for further information.
All jewellery is made on size and preferred materials after the order is placed so we do not accept returns.
Ring sizes are expressed in European size and can be measured in any local jewelry shop.
Each order contains a FLRE jewellery care guide.
My ring-size is not available?
We offer all ring sizes.
once you place your order, to let us know which size you would like. We offer half and quarter sizes, so don't be afraid to send us super specific sizing. We want your piece to fit you perfectly!
email us at info@flre-jewelry.com
Do you make custom pieces?
I love making custom jewelry. To discuss further, please email us with your ideas at info@flre-jewelry.com
Rhodium plated and Gold Plated?
RHODIUM PLATED
All silver pieces I make are Rhodium plated.
Rhodium plated means jewelry made from a base metal of gold, silver that is coated in a layer of rhodium for extra strength and luster. Jewelry plated in rhodium is shinier and more durable than other metals.
GOLD PLATED
Gold plated means jewelry made from a base metal of silver that is coated in a layer of gold to give it a gold jewelry look.
Jewelry care
How to care for pearls in jewelry?
To preserve your pearls' radiance:
avoid letting them come into contact with cosmetics, hair spray, or perfume. Always put on your jewelry as a final touch, after applying make-up and styling hair.
No contact with water:
When pearls get wet, the moisture can damage both the thread and the pearl itself. As the thread begins to stretch and lengthen, the pearls lose their shape. Furthermore, as the thread runs through the pearl, water can also cause internal damage, leading to the breakdown of the pearl's internal composition.
Avoid heat:
When we refer to ‘dry heat’ we mean hairdryers, curling tongs, or hair straighteners - anything that creates heat. So, ensure you style your hair before you put your pearls on, regardless of the pieces you’re wearing.
After each wear:
Wiping the pearls with a damp, soft cloth after you wear them will ensure that they remain free of harmful build-up of compounds that may damage the nacre of your pearls. Always keep your pearls separated from hard jewelry items such as rings or bracelets to prevent them from being scratched. Pearls are best kept in a soft-cloth pouch or a soft-lined jewelry box. Never store your pearls in an airtight environment such a a zip lock bag. Pearls are organic and do contain trace amounts of water. Storing them in an airtight environment will cause them to become brittle and damage the luster.
With pearl necklaces, it’s essential that they’re stored flat, rather than hanging alongside your other pieces. This is because the string can be weakened and over time damage the necklace.
Silver jewelry care
You can wear 925 sterling silver every day. It is a durable and long-lasting metal that can withstand daily wear and tear. However, it is important to take care of your silver jewelry by storing it properly and avoiding exposure to harsh chemicals or environments.
- Avoid contact with moisture
- Wear them often
- Avoid contact with chemicals
- Avoid keeping them together with other jewelry
What is 925 sterling silver? Sterling silver is an alloy made up of 92.5% pure silver and 7.5% other metals.
Like gold, silver is rarely used completely pure, at least in jewelry, because it is a metal too soft that twists too easily.